Terms of service

Last updated: 14 November 2026

1. Introduction and Acceptance

Welcome to balantique.com (the “Website”). These Terms of Service (“Terms”) set out the rules for using the Website and the terms on which we sell goods to you.

The Website is operated by Baddest, trading as Balantique (“we”, “us”, “our”), a business registered in the Netherlands (KVK 56991762). Our full company details are at the end of these Terms.

By accessing the Website, creating an account or placing an order, you confirm that you have read, understood and agree to these Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund & Returns Policy, Payment Policy and Legal Notice, which form part of them. If you do not agree, please do not use the Website or place an order.

These Terms apply to consumers in the United Kingdom. A “consumer” is an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession. Nothing in these Terms affects your statutory rights as a consumer.

2. Definitions

  • “Goods” means the products listed for sale on the Website.
  • “Order” means your order for Goods placed through the Website.
  • “Contract” means the contract between you and us for the sale of Goods, made up of your Order, our acceptance and these Terms.
  • “Business day” means Monday to Friday, excluding UK bank holidays.
  • “You” means the person using the Website or placing an Order.

3. About Us and How to Contact Us

  • Trading name: Balantique
  • Registered business name: Baddest
  • Registered address: Leiwater 86, 2715 BD Zoetermeer, Netherlands (registered business address and returns address; not a visitor address)
  • Returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands
  • Email: info@balantique.com
  • Phone: +31 6 11282267
  • Customer service hours (UK time): Monday – Friday, 9:00 AM – 6:00 PM

We aim to respond to all enquiries within 2 business days. When we contact you, we will use the email address or phone number you gave us when ordering. Notices from you should be sent to info@balantique.com.

4. Eligibility and Using the Website

4.1 Who can order

You must be 18 or over and able to enter into a legally binding contract. By placing an Order you confirm that you meet these requirements and that the information you give is accurate and complete.

4.2 Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use. We may suspend or close accounts that breach these Terms or are used fraudulently.

4.3 Acceptable use

You agree not to:

  • use the Website for any unlawful, fraudulent or harmful purpose;
  • attempt to gain unauthorised access to the Website, our systems, other accounts or data;
  • introduce viruses, malware or other harmful or disruptive code;
  • use bots, scrapers or automated tools to extract data, or place orders in bulk, without our written permission;
  • interfere with the proper working or security of the Website;
  • use the Website to buy goods for resale without our agreement;
  • submit false, misleading or abusive content, or impersonate another person;
  • use another person’s payment method without authority.

4.4 Availability

We try to keep the Website running smoothly, but we cannot guarantee it will always be available or free from errors. We may suspend, withdraw or restrict access for maintenance, security or other reasons, without liability to you except where the law requires otherwise.

5. Our Goods

5.1 Descriptions and images

We take care to describe and photograph our Goods accurately. However:

  • colours may look different on different screens;
  • sizes, weights, capacities and measurements are approximate and may vary slightly;
  • images are for illustration, and packaging or minor design details may vary from those shown;
  • Goods are intended for normal domestic and household use unless stated otherwise.

Please read the full product description, safety information and instructions before buying. If you are unsure whether a product is suitable for you, contact us before ordering.

5.2 Availability

All Goods are subject to availability. If an item is out of stock, we will tell you promptly and offer a refund, or an alternative if one is available. We do not guarantee that an item shown on the Website is in stock until we accept your Order.

5.3 Product changes

We may change product specifications to reflect changes in legal or safety requirements, or minor improvements, provided this does not materially change what you ordered.

6. How Orders Work and When a Contract Is Formed

  1. Placing your Order. You select the Goods, check your basket, enter your delivery and payment details and submit the Order. Please review and correct any errors before confirming.
  2. Acknowledgement. After you submit, we will email you an Order confirmation. This email only confirms that we have received your Order. It is not our acceptance of it.
  3. Acceptance. We accept your Order, and a binding Contract is formed, when we dispatch the Goods and send you a dispatch confirmation email. If your Order includes several items, the Contract for each item is formed when that item is dispatched.
  4. If we cannot accept. We may decline an Order, for example if an item is unavailable, there is a pricing or description error, we cannot deliver to your address, payment cannot be authorised or we suspect fraud. We will tell you and refund any payment taken.
  5. Corrections and changes. If you notice a mistake in your Order, contact us immediately. We can only change or cancel an Order before it is dispatched.

7. Prices and Payment

  • All prices are in pounds sterling (£) and include VAT where applicable.
  • Delivery is free on standard UK shipping, as stated in our Shipping Policy. The total you pay is shown at checkout before you confirm your Order.
  • Prices may change at any time, but changes do not affect Orders we have already accepted.
  • Pricing errors: we check prices carefully, but errors can occur. If an item is advertised at an obviously incorrect price, we may cancel the Order before dispatch and refund you, or contact you to offer the choice of buying at the correct price.
  • Payment is taken when you place your Order, using the methods shown at checkout. Full details are in our Payment Policy.
  • Payments are processed by third-party providers. We never see or store your full card details.

8. Delivery

  • Delivery is dealt with in our Shipping Policy, which forms part of these Terms.
  • We aim to deliver within the time estimated at checkout. Under the Consumer Rights Act 2015, unless we agree another date, we will deliver within 30 days of accepting your Order.
  • Risk and ownership: Goods are at our risk until delivered to you or a person you have nominated. Ownership passes to you once we have received full payment and the Goods have been delivered.
  • Please ensure your delivery address is correct and that someone can receive the parcel. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details you provide.
  • If delivery is late, your rights are set out in the Shipping Policy and below in section 10.

9. Your Right to Cancel and Returns

You have the right to cancel your Order within 14 days of receiving the Goods, and to return them, as explained in our Refund & Returns Policy. In summary:

  • you must tell us clearly that you want to cancel within the cancellation period;
  • you must return the Goods within 14 days of telling us;
  • for change-of-mind returns, you pay the direct cost of returning the Goods;
  • we refund you within 14 days of receiving the Goods back, to your original payment method;
  • some goods (for example personalised or sealed hygiene items once unsealed) cannot be cancelled.

If you need to return an item, please contact us first so we can give you a return reference. Returns go to our returns address in the Netherlands: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands. Full details, including who pays for return postage, are in our Refund & Returns Policy.

10. Your Legal Rights: Goods That Do Not Conform

Under the Consumer Rights Act 2015, we must supply Goods that are of satisfactory quality, fit for purpose, as described and as shown in any sample. If the Goods do not meet this standard:

  • you may reject them within 30 days and receive a full refund;
  • you may ask for a repair or replacement at no cost to you;
  • if a repair or replacement is not possible or is not done within a reasonable time, you may seek a price reduction or the final right to reject;
  • in the first 6 months, a fault is presumed to have been present at delivery;
  • claims can generally be brought within 6 years in England, Wales and Northern Ireland (5 years in Scotland).

If we deliver late, you may ask us to deliver within a reasonable time and, if we still fail, cancel the Contract and receive a refund. If the delivery date was essential, you may cancel immediately.

Full practical details are in the Refund & Returns Policy.

11. Product Safety and Proper Use

You must use Goods in line with the instructions, labels and warnings supplied. In particular:

  • Fitness equipment: read and follow the instructions supplied with the goods, check resistance cords, bands and straps for wear before each use, and stop exercising if you feel pain or discomfort.
  • Kitchen items with blades (such as mandolines) are sharp. Use guards and protective gloves and keep out of reach of children.
  • Garden and outdoor tools or attachments must only be used with compatible equipment and with suitable eye, hand and hearing protection.
  • Small parts and batteries are a choking and swallowing hazard. Keep away from young children and pets.
  • Do not modify products or use them for purposes they are not designed for.

If you believe a product is unsafe, stop using it immediately and contact us. We will treat safety concerns as a priority, cooperate with Trading Standards and the Office for Product Safety and Standards, and tell affected customers if a recall is necessary.

12. Waste, Batteries and Recycling

When disposing of electrical equipment or batteries, please do not place them in household waste. Take them to a household waste recycling centre or a retailer take-back scheme, in line with the Waste Electrical and Electronic Equipment Regulations 2013 and the Waste Batteries and Accumulators Regulations 2009. Please also recycle packaging where possible. Contact us if you need guidance.

13. Intellectual Property

All content on the Website, including text, product descriptions, photographs, graphics, logos, designs, layout, software and the Balantique name, belongs to us or our licensors and is protected by copyright, trade mark and other intellectual property laws.

You may view and print pages for your own personal, non-commercial use. You must not copy, reproduce, republish, distribute, modify, create derivative works from, or use any content for commercial purposes without our prior written permission. All rights not expressly granted are reserved.

14. Reviews, Feedback and User Content

If you post a review, comment or other content, or send us photos or feedback:

  • you confirm that it is genuine, based on your own experience, lawful and not defamatory, offensive or misleading;
  • you confirm you have the right to share it and it does not infringe anyone’s rights;
  • you grant us a non-exclusive, worldwide, royalty-free licence to use, display and reproduce it on the Website and in our marketing, without further payment;
  • you understand we may remove content that breaches these Terms.

We do not publish or commission fake reviews and do not offer incentives in a way that misleads consumers.

15. Our Liability to You

15.1 What we do not limit

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your legal rights as a consumer (including those described in section 10);
  • defective products under the Consumer Protection Act 1987;
  • any other liability that cannot be excluded or limited by law.

15.2 Our responsibility for loss

Subject to section 15.1, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when the Contract was made.

15.3 Business losses

We supply Goods for domestic and private use only. If you use the Goods for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of sales, business interruption or loss of business opportunity.

15.4 Website content

The Website is provided “as is”. We do not guarantee it will be error-free, uninterrupted or free from viruses. We are not liable for loss caused by a virus or other technologically harmful material that may affect your device, unless caused by our failure to use reasonable care.

16. Events Outside Our Control

We are not in breach of these Terms, and not liable for any delay or failure to perform, caused by events outside our reasonable control. These include strikes or industrial action, carrier or supplier disruption, extreme weather, fire, flood, natural disaster, epidemic, war, terrorism, riot, failure of power, internet or telecommunications, cyber-attack, and changes in law or government action.

If such an event occurs, we will contact you as soon as reasonably possible and take reasonable steps to limit its effect. Where the event continues for more than 30 days, either of us may cancel the affected Order, and we will refund you for any Goods not delivered.

17. Privacy and Cookies

We handle your personal data as set out in our Privacy Policy and use cookies as described in our Cookie Policy. By using the Website, you acknowledge that you have read them.

18. Links to Other Websites

The Website may contain links to third-party websites or services (for example social media or order-tracking pages). These are provided for convenience. We do not control them, do not endorse them and are not responsible for their content, availability or privacy practices. Using them is at your own risk.

19. Changes to These Terms and the Website

  • We may update these Terms from time to time, for example to reflect changes in law, our products or how we operate.
  • The version of the Terms in force when you place your Order applies to that Order.
  • We may change, suspend or discontinue any part of the Website or any product at any time, but we will not change Goods you have already ordered, except where legally required.
  • Please check this page regularly. By continuing to use the Website after changes are posted, you accept the updated Terms.

20. General

  • Transfer of rights: We may transfer our rights and obligations under these Terms to another organisation, and will tell you if so. This will not affect your rights under the Contract. You may only transfer your rights to someone else with our written consent.
  • Entire agreement: These Terms and the policies referred to in them are the entire agreement between you and us about your purchase and replace any earlier discussions.
  • Severability: If any part of these Terms is found to be invalid or unenforceable, the rest remains in force.
  • No waiver: If we do not insist on a right straight away, or delay in enforcing it, this does not mean we give up that right.
  • Third parties: Nobody other than you and us has any right to enforce these Terms.
  • Language: These Terms are provided in English, and all communications with you will be in English.
  • Electronic communications: You agree that we may give you notices and information by email or by posting on the Website.

21. Complaints and Dispute Resolution

We want to put things right. If you have a complaint, email info@balantique.com with the subject “Complaint” and your order number. We will:

  1. acknowledge your complaint within 2 business days;
  2. investigate and aim to give you a full response within 14 days;
  3. offer a fair solution where appropriate.

If we cannot resolve your complaint, you can get free independent advice from Citizens Advice (England, Wales and Northern Ireland) or Advice Direct Scotland, or contact your local Trading Standards office. You may also approach an alternative dispute resolution (ADR) provider. We are not obliged to use ADR but will consider doing so where appropriate. You always keep the right to take your claim to court.

22. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or connected with them or the Contract, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK where you live, and you keep the benefit of any mandatory consumer protections under the law where you live. The courts of England and Wales have non-exclusive jurisdiction.

23. Contact Us

If you have any question about these Terms, contact us at info@balantique.com or +31 6 11282267 during customer service hours. Please include your order number if your question is about an Order.

Company Information:

Store Name: Balantique
Registered Business Name: Baddest

Business Registration Number (KVK): 56991762

Business Address: Leiwater 86, 2715 BD Zoetermeer, Netherlands
(This is our registered business address and our returns address. It is not a visitor address.)
Returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands

Email: info@balantique.com
Phone: +31 6 11282267

Customer Service: (UK Time)
Monday - Friday: 9:00 AM – 6:00 PM

We aim to respond to all enquiries within 2 business days.