Shipping policy

Last updated: 14 November 2026

1. Introduction

At Balantique, we want to process your order efficiently and keep you informed at every stage of delivery. This Shipping Policy explains where we deliver, how long orders take, what delivery costs, how tracking works and what to do if something goes wrong.

Balantique is a trading name of Baddest, a business registered in the Netherlands. This policy applies to orders placed on balantique.com for delivery to addresses in the United Kingdom. It forms part of our Terms of Service and should be read together with our Refund & Returns Policy.

Nothing in this policy affects your statutory rights as a consumer under UK law.

2. Quick Summary

3. Where Do We Deliver?

We deliver to customers throughout the United Kingdom. We also deliver to Australia, Canada, New Zealand and the United States; delivery times to these countries may differ.

Some addresses, such as remote areas, islands, Northern Ireland, the Channel Islands or the Isle of Man, may take longer or may not be covered by every delivery provider. If you are unsure whether we can deliver to your location, please contact us before placing your order:

Email: info@balantique.com

4. Order Processing

• Orders are processed as quickly as possible after payment is confirmed.
• Business days are Monday to Friday, excluding weekends and UK public holidays.
• Orders placed on a weekend, a public holiday, or after the end of the business day are treated as received on the next business day.
• Once your order is dispatched, you will receive a shipping confirmation email with tracking information where available.
• Processing may take longer during busy periods, public holidays, sales or promotional events. We will contact you if there is a significant delay.

We may contact you after you order to verify details, for example if a payment needs additional checks. Processing starts once any checks are complete.

5. Estimated Delivery Times

We work with international fulfilment partners so that we can offer a wide selection of products at competitive prices. Because some items are shipped from outside the UK, delivery may take longer than standard domestic shipping.

Please note:

• Delivery times are an average. The total estimated delivery time is 7–14 days from the date of your order.
• The estimate shown on the product page or at checkout forms the delivery period we agree with you when you place your order.
• Delivery times may vary depending on the product, destination, customs clearance and the local delivery provider.
• Delivery times are estimates, not guarantees, but we will always work to deliver within the period stated.
• If your order has not arrived after 15 business days, please contact us so we can investigate straight away.

Your legal right on delivery times

Under UK consumer law, unless a different delivery period has been agreed, we must deliver within 30 calendar days of the contract being made. Where the delivery period stated at checkout is longer, that agreed period applies. In every case, your statutory rights regarding late or undelivered goods are unaffected (see section 12).

6. Shipping Costs

• Shipping costs, if any, are displayed at checkout before you complete your purchase. There are no hidden delivery charges.
• The final shipping charge depends on the delivery method and options available for your order. Where we offer free standard UK shipping, this is shown at checkout.
• We do not charge extra shipping simply because an order is dispatched in separate parcels.
• All prices are in pounds sterling (£) and include VAT where applicable.

7. Split Deliveries

If you order more than one product, your items may arrive in separate parcels, possibly on different days. This can happen when products are dispatched from different fulfilment facilities or shipping locations.

• Where tracking is available, tracking information will be provided for each shipment.
• You will not be charged any additional shipping fees for split deliveries beyond those agreed at checkout.
• Please wait until the estimated delivery time for all items has passed before reporting a missing item, and check each tracking link in your emails.
• If you want to return one item from a split delivery, the 14-day cancellation period for the order runs from the day after the last item arrives (see the Refund & Returns Policy).

8. Customs, Import Duties and Taxes

Some products may be dispatched from international fulfilment locations. Depending on the destination, order value and applicable regulations, customs duties, import taxes or other charges may apply.

• Any additional charges payable by you will be disclosed before purchase, where required by law.
• We will not ask you to pay undisclosed mandatory charges, in line with applicable consumer protection requirements.
• The price you see at checkout includes VAT where applicable.
• Customs processing, inspections or documentation checks can occasionally affect delivery times.
• If you are ever asked to pay an unexpected charge by a courier on delivery, please do not pay it and contact us straight away at info@balantique.com so we can resolve it.

9. Order Tracking

• Where available, tracking details are sent to your email address once your order has been dispatched.
• You can follow your parcel using the tracking link in your shipping confirmation email.
• Tracking updates may take 24–72 hours to appear after dispatch, and international shipments sometimes show gaps between updates while they travel or clear customs.
• A tracking status of “in transit” for several days is normal for international parcels.
• If your tracking has not updated for more than 5 business days, or you cannot find your tracking information, contact us and we will help.
• Please check your spam or junk folder if you do not see our emails.

10. Delivery to Your Address

• Delivery providers will normally attempt delivery to the address you gave us. Depending on the carrier, parcels may be left in a safe place, with a neighbour or at a local collection point, and you may receive a card or notification.
• Please make sure someone is available to receive the parcel, or that there is a safe place for it.
• If you miss a delivery, follow the carrier’s instructions for redelivery or collection. Parcels not collected may be returned to the sender. If this happens, we will contact you to arrange redelivery or a refund (see section 13).
• We cannot deliver to PO Boxes.
• Keep your phone and email details up to date so carriers can contact you.

11. Incorrect or Incomplete Shipping Information

Please check your shipping information carefully before placing your order.

• If you spot an error, contact us as soon as possible at info@balantique.com.
• We will try to update the address before dispatch, but changes may not be possible once an order has entered the shipping process.
• If an order cannot be delivered because the address you gave us was incorrect or incomplete, we will assess the situation in line with applicable law and the circumstances of the order. We will contact you to arrange redelivery (which may involve an extra delivery cost) or, where redelivery is not possible, a refund. Any deduction for delivery costs we incurred will only be made to the extent the law allows.
• If a courier cannot deliver because you were unavailable and the parcel is returned, the same approach applies.

12. Delivery Delays

We always aim to deliver within the estimated timeframe. Delays can sometimes occur due to:

• customs inspections or clearance procedures;
• UK or international public holidays;
• high parcel volumes, such as sale and festive periods;
• courier delays;
• industrial action or transport disruption;
• incorrect or incomplete delivery information;
• severe weather or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us at info@balantique.com with your order number. We will investigate with our fulfilment partners and the carrier and keep you updated.

Your rights when delivery is late

Where a delivery is delayed, your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to:

1. ask us to deliver within an additional reasonable period; and
2. if we still fail to deliver within that period, cancel the order and receive a full refund; or
3. cancel immediately and receive a refund if the delivery date was essential (for example, you told us before ordering that it was essential and we agreed).

If you ask for a refund for a late order, we will refund you within 14 days, to your original payment method.

13. Lost or Missing Parcels

If your parcel appears lost, or has not arrived within the expected timeframe, please contact our customer support team. Before you do, please:

1. check your tracking link and your delivery address;
2. check with neighbours, household members and safe places around your property;
3. if tracking says “delivered”, wait 48 hours, as tracking can occasionally update early.

Then email us at info@balantique.com with your order number. We will:

• investigate the shipment with our fulfilment partners and delivery providers;
• keep you updated on progress; and
• where the goods are lost before delivery to you, provide an appropriate solution in line with applicable consumer law, which may be a replacement or a full refund.

The goods remain at our risk until they are delivered into your possession or that of a person you have nominated. You will not be left out of pocket for a parcel that was lost before it reached you.

14. Damaged Parcels and Wrong Items

If your parcel arrives visibly damaged, or an item is damaged, defective or not what you ordered:

• please photograph the parcel, packaging, shipping label and the item;
• contact us as soon as possible, ideally within 7 days of delivery; and
• keep the packaging until we have confirmed what happens next.

We will arrange a replacement, repair or refund in line with our Refund & Returns Policy. This 7-day guideline helps us investigate quickly and does not limit your statutory rights, including your right to reject faulty goods within 30 days.

15. Returns Shipping

If you need to return an item, please contact us first so we can give you a return reference. Returns go to our returns address in the Netherlands: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands. Full details, including who pays for return postage, are in our Refund & Returns Policy.

16. Product Restrictions and Safety

Some products, such as items containing batteries, may be subject to carrier rules and safety regulations during shipping. We may use particular carriers or packaging for these items. Please follow all safety information and instructions supplied with the goods when you receive them.

17. Events Outside Our Control

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, such as strikes, extreme weather, natural disasters, transport disruption, customs or government action, epidemics, war, or failures of power or communications. We will contact you as soon as reasonably possible and take reasonable steps to limit the impact. This does not affect your legal right to cancel and receive a refund if goods are not delivered.

18. Contact Us About Shipping

Need help with shipping, delivery, tracking or your order status? Our customer support team will be happy to assist.

Balantique
Website: https://balantique.com
Email: info@balantique.com
Phone: +31 6 11282267
Customer service hours (UK time): Monday – Friday, 9:00 AM – 6:00 PM

Thank you for shopping with Balantique.

Pilates, brought home.

Company Information:

Store Name: Balantique
Registered Business Name: Baddest

Business Registration Number (KVK): 56991762

Business Address: Leiwater 86, 2715 BD Zoetermeer, Netherlands
(This is our registered business address and our returns address. It is not a visitor address.)
Returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands

Email: info@balantique.com
Phone: +31 6 11282267

Customer Service: (UK Time)
Monday - Friday: 9:00 AM – 6:00 PM

We aim to respond to all enquiries within 2 business days.