Legal notice

Last updated: 14 November 2026

1. Introduction

This Legal Notice provides the legal and company information about the website balantique.com (the “Website”) and its operator. It is provided in line with the Electronic Commerce (EC Directive) Regulations 2002, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other laws that apply to online sellers.

By using the Website you agree to this Legal Notice. It should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy, Refund & Returns Policy and Payment Policy. Nothing in this notice affects your statutory rights as a consumer.

2. Website Operator

Important: our registered business address is also our returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands. It is not a visitor address. Please contact us first for a return reference (see our Refund & Returns Policy).

3. Registration and Tax Information

• Trade register: Baddest is registered with the Dutch Chamber of Commerce (Kamer van Koophandel, KVK) under number 56991762. You can verify this registration at kvk.nl.
• VAT: prices displayed to UK customers include VAT where applicable.
• Regulated profession: we do not carry on a regulated profession, and we are not subject to a professional authorisation or licensing scheme in connection with the sale of our goods.
• Trade associations or codes of conduct: we do not currently claim membership of a trade association or code of conduct. If this changes, we will state it here.

4. Contacting Us

You can contact us in the following ways:

• Email: info@balantique.com
• Phone: +31 6 11282267
• Contact page: https://balantique.com/pages/contact
• use the tracking link in your shipping confirmation email

Customer service is available Monday to Friday, 9:00 AM – 6:00 PM (UK time), excluding public holidays. Messages received outside these hours are dealt with on the next business day. When you contact us, please include your order number and the email address used to order.

5. Website Platform and Service Providers

The Website runs on the Shopify e-commerce platform. We use Shopify and other trusted service providers, for example for hosting, checkout, payment processing, order tracking and email, to operate the Website and fulfil your orders. These providers act on our behalf or under their own terms. Details of how personal data is handled are set out in our Privacy Policy.

6. Acceptance and Use of the Website

By using the Website you confirm that you are at least 18 years old (or using it with a parent’s or guardian’s supervision where permitted) and that you will use it lawfully. You must not:

• use the Website for any unlawful, fraudulent or abusive purpose;
• attempt to interfere with its security or operation, or gain unauthorised access;
• use automated tools to copy or extract data from it without our written consent;
• upload or transmit harmful code or misleading information.

We may restrict or block access where we reasonably believe these rules have been broken.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, product descriptions, photographs, images, graphics, logos, icons, layout, design, software code and the Balantique name and branding, is owned by or licensed to us and is protected by copyright, trade mark, database rights and other intellectual property laws of the United Kingdom, the Netherlands and internationally.

7.2 Permitted use

You may view the Website and print or download extracts for your own personal, non-commercial use (for example to keep a record of an order). You must keep copyright notices intact.

7.3 Restrictions

Without our prior written permission, you must not:

• copy, reproduce, republish, upload, post, transmit or distribute any content from the Website;
• modify, adapt or create derivative works from it;
• use our name, logos, images or product descriptions for commercial purposes, including on other online shops, marketplaces or social media;
• remove or change any copyright or trade mark notices.

7.4 Third-party marks

Names, logos and trade marks of third parties (for example payment providers such as Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay) belong to their respective owners and are used only to identify those services. Their use does not imply endorsement.

7.5 Reporting infringement

If you believe that content on the Website infringes your intellectual property rights, please email info@balantique.com with the subject “Intellectual Property Notice”. Please include your contact details, the content concerned and its location on the Website (URL), details of your rights, and a statement that you are the rights holder or authorised to act for them. We will review the notice promptly and take appropriate action.

8. Product Information and Accuracy

• We take reasonable care to make sure product descriptions, images, prices and other information on the Website are accurate and up to date.
• Colours may appear differently on different screens. Sizes, weights, capacities and measurements are approximate. Images are for illustration only, and packaging may vary.
• We do not guarantee that the Website is free from errors or omissions. If we discover an error in a price or description affecting your order, we will contact you and offer you the choice of confirming at the correct price or cancelling with a full refund.
• Information on the Website is of a general nature and is not professional advice (for example technical, safety, legal or financial advice). Please follow the instructions and safety information supplied with the product.

9. Product Safety and Compliance

We want our products to be safe to use. Goods placed on the UK market must meet the applicable UK product safety requirements, including the General Product Safety Regulations 2005 and any product-specific rules (for example for electrical items, batteries and items intended for use with food).

• Please read and follow all instructions, labels and warnings supplied with the goods.
• If you think a product is unsafe or defective, stop using it immediately and contact us at info@balantique.com. We will treat safety concerns as a priority and cooperate with Trading Standards and the Office for Product Safety and Standards (OPSS).
• If a product is subject to a safety notice or recall, we will contact affected customers and arrange an appropriate remedy.
• You can check for UK product recalls at gov.uk/product-recalls.

10. Waste, Batteries and Recycling

Electrical and electronic items and batteries must not be disposed of with ordinary household waste. Please take them to a local recycling centre or an authorised take-back scheme, as required by the Waste Electrical and Electronic Equipment Regulations 2013 and the Waste Batteries and Accumulators Regulations 2009. Please recycle packaging where you can. Contact us if you would like guidance on disposal.

11. Prices, Taxes and Payments

• All prices are shown in pounds sterling (£) and include VAT where applicable.
• Delivery costs, if any, are shown at checkout before you pay. Any customs, import or other charges that apply will be disclosed before purchase where required by law.
• Payments are processed securely through Shopify and the payment methods shown at checkout. We do not store full card details.
• Full details are in our Payment Policy and Shipping Policy.

12. Your Consumer Rights

As a consumer in the UK you have statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. In summary:

• goods must be of satisfactory quality, fit for purpose and as described;
• you generally have 14 days to cancel an online order after receiving the goods, plus 14 days to return them;
• you may reject faulty goods within 30 days for a full refund, and have further remedies afterwards;
• delivery should normally be made within 30 days unless a different period has been agreed.

Full details are in our Refund & Returns Policy, Shipping Policy and Terms of Service. You can get free independent advice on your rights from Citizens Advice (citizensadvice.org.uk, 0808 223 1133) or Advice Direct Scotland (advicedirect.scot).

13. Disclaimer of Warranties for the Website

The Website is provided on an “as is” and “as available” basis. We do not promise that it will be uninterrupted, secure or error-free, or that it will be free from viruses or other harmful components. You are responsible for using up-to-date security software on your own devices. Nothing in this section limits any rights you have as a consumer that cannot be limited by law.

14. Limitation of Liability

• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, for breach of your statutory consumer rights, or for any liability that cannot be excluded by law.
• Subject to the above, we are liable for foreseeable loss or damage caused by our breach of contract or negligence. Loss is foreseeable if it was an obvious consequence of our breach or was contemplated by you and us when the contract was made.
• We supply goods for domestic and private use only and are not liable for business losses such as loss of profit, sales, data or business opportunity.
• We are not responsible for delay or failure caused by events beyond our reasonable control (for example strikes, transport disruption, severe weather, customs action, epidemics, war, power or telecoms failure). Our Terms of Service set out the consequences.

Full terms on liability are in our Terms of Service.

15. Links to Third-Party Websites

The Website may contain links to external websites and services, such as our Instagram page (instagram.com/balantique.hq), payment pages and order-tracking services. These links are provided for your convenience. We do not control, endorse or accept responsibility for the content, accuracy, availability or privacy practices of third-party sites. Visiting them is at your own risk, and we recommend reading their terms and privacy policies.

If you would like to link to our Website, please contact us first. We may withdraw permission at any time, and links must not suggest an association with or endorsement by us that does not exist.

16. Personal Data and Cookies

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Our controller details, the data we collect, why we collect it, how long we keep it, who we share it with and your rights are explained in our Privacy Policy. Our use of cookies is explained in our Cookie Policy.

You can contact us about your personal data at info@balantique.com with the subject “Data Protection”. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

17. Accessibility

We want the Website to be usable by as many people as possible. If you have difficulty using any part of it, or would like information in a different format, please contact us at info@balantique.com or +31 6 11282267 and we will do our best to help.

18. Complaints and Dispute Resolution

If you have a complaint, email info@balantique.com with the subject “Complaint” and your order number. We will:

1. acknowledge your complaint within 2 business days;
2. investigate and aim to send you a full response within 14 days;
3. offer a fair solution where appropriate.

If we cannot resolve your complaint, you can seek free independent advice from Citizens Advice, Advice Direct Scotland or your local Trading Standards office. You may also approach an alternative dispute resolution (ADR) provider. We are not obliged to use ADR but will consider it where appropriate. You always retain the right to take legal action in court.

19. Changes to This Legal Notice

We may update this Legal Notice from time to time, for example to reflect changes in our business or in the law. The current version is always available on the Website with the “Last updated” date shown at the top. Please check it regularly.

20. Governing Law and Jurisdiction

This Legal Notice and your use of the Website are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK where you live, and you keep the benefit of any mandatory consumer protections under the law where you live. The courts of England and Wales have non-exclusive jurisdiction.

21. Contact Us

For any question about this Legal Notice, please contact us at info@balantique.com or +31 6 11282267 during customer service hours. We aim to respond within 2 business days.

Company Information:

Store Name: Balantique
Registered Business Name: Baddest

Business Registration Number (KVK): 56991762

Business Address: Leiwater 86, 2715 BD Zoetermeer, Netherlands
(This is our registered business address and our returns address. It is not a visitor address.)
Returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands

Email: info@balantique.com
Phone: +31 6 11282267

Customer Service: (UK Time)
Monday - Friday: 9:00 AM – 6:00 PM

We aim to respond to all enquiries within 2 business days.