Last updated: 14 November 2026
Your privacy matters to us. This Privacy Policy explains how Baddest, trading as Balantique (“we”, “us”, “our”), collects, uses, shares and protects your personal data when you visit balantique.com (the “Website”), place an order, create an account, subscribe to our newsletter, or contact us.
We handle personal data in accordance with:
Please read this policy carefully. If you do not agree with it, please do not use the Website. This policy should be read together with our Cookie Policy, Terms of Service and Shipping Policy.
The “controller” of your personal data is:
Baddest (trading as Balantique)
Leiwater 86, 2715 BD Zoetermeer, Netherlands
Business Registration Number (KVK): 56991762
Email: info@balantique.com
Phone: +31 6 11282267
This is our registered business address, not a visitor or return address. For any privacy question, or to use your data protection rights, contact us using the details above with the subject line “Data Protection”.
“Personal data” means any information that identifies you or can be linked to you. We may collect the following:
Payments are processed securely by our checkout provider (Shopify) and payment providers such as Apple Pay, Google Pay, Shop Pay and the card networks. We do not receive or store your full card number or security code. We receive limited information, such as the payment status, the last four digits of the card and the card type, so we can manage your order and any refund.
When you use the Website, we and our providers may automatically collect:
We may receive information about you from:
We do not intentionally collect “special category” data (for example health, religion or ethnicity) or criminal-offence data. Please do not send us such information. If you do, we will only use it to deal with your enquiry.
We only use personal data when the law allows us to. The table below sets out what we use it for and the legal basis we rely on.
| Purpose | Examples | Legal basis |
|---|---|---|
| Processing and delivering orders | Taking payment, packing, shipping, sending confirmation and dispatch emails | Performance of a contract |
| Order tracking | Providing tracking links and delivery updates | Performance of a contract |
| Returns, refunds and warranty | Handling cancellations, faulty goods, refunds and replacements | Performance of a contract; legal obligation |
| Customer service | Responding to enquiries, complaints and feedback | Performance of a contract; legitimate interests |
| Account management | Creating and maintaining your account | Performance of a contract |
| Fraud prevention and security | Detecting suspicious orders, protecting the Website | Legitimate interests; legal obligation |
| Legal, tax and accounting | Keeping invoices, VAT records, responding to authorities | Legal obligation |
| Marketing | Sending newsletters, offers and product news | Consent; or legitimate interests (PECR “soft opt-in” for existing customers) |
| Analytics and improvement | Understanding how the Website is used and improving it | Consent (non-essential cookies); legitimate interests |
| Advertising | Showing relevant ads on other platforms | Consent |
| Legal claims | Establishing, exercising or defending legal claims | Legitimate interests; legal obligation |
| Business changes | Sale or restructuring of our business | Legitimate interests |
Where we rely on legitimate interests, we have considered the impact on you and concluded that our interests do not override your rights. You can ask for details of our assessment and you can object at any time (see section 12).
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.
We share personal data only where it is necessary and with appropriate safeguards. Recipients include:
| Recipient | Why we share it |
|---|---|
| Shopify (and its affiliates) | Store platform, hosting, checkout, customer accounts, Shop Pay and related services |
| Payment providers (Apple Pay, Google Pay, card networks, banks) | Taking payments, fraud checks and processing refunds |
| Delivery carriers and fulfilment partners | Delivering your order and providing tracking |
| Order-tracking services | Providing tracking links and delivery notifications |
| Email and marketing providers | Sending order messages and, if you opt in, newsletters |
| Analytics and advertising providers (for example Google, Meta) | Measuring and improving the Website and, with consent, advertising |
| IT, security and support providers | Hosting, maintenance and protection of our systems |
| Professional advisers (accountants, lawyers, insurers) | Professional advice and compliance |
| Authorities (HMRC, Dutch tax authorities, regulators, police, courts) | Where we are legally required or to protect rights and safety |
| Prospective buyers or successors | If our business is sold or reorganised, who must protect your data under this policy |
These recipients may act as our processors (using data only on our instructions) or as independent controllers with their own privacy policies. We do not sell your personal data.
We are based in the Netherlands, and the UK recognises the European Economic Area as providing adequate protection. Some of our providers (for example Shopify, Google or Meta) may process data in other countries, including the United States and other countries outside the UK or EEA.
Where personal data is transferred outside the UK, we make sure a lawful safeguard applies, such as:
You can contact us for more information about the safeguards we use.
We keep personal data only as long as necessary for the purposes described, including to meet legal, tax and accounting requirements.
| Type of data | Typical retention period |
|---|---|
| Order, invoice and VAT records | Up to 7 years after the end of the financial year |
| Customer service emails and complaint records | Up to 3 years after the matter is closed (up to 6 years where needed for legal claims) |
| Returns and refund records | Up to 7 years (tax and accounting) |
| Account information | Until you ask us to close your account, or after a long period of inactivity |
| Marketing subscriber data | Until you unsubscribe or withdraw consent; we keep a minimal suppression record so we do not email you again |
| Website analytics data | Generally up to 26 months, or as stated in the Cookie Policy |
| Cookie data | As shown in the Cookie Policy |
When data is no longer needed, we delete it or anonymise it securely.
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. These include:
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please protect your account by using a strong, unique password and not sharing it.
If a personal data breach is likely to put your rights and freedoms at risk, we will notify you and the Information Commissioner’s Office (ICO) as required by law, within the legal time limits.
We do not make decisions that have legal or similarly significant effects on you based solely on automated processing. Our payment providers use automated fraud screening on transactions. If an order is declined or flagged, you can contact us and we will arrange for a person to review it.
If you consent to marketing or advertising cookies, we or our partners may use limited profiling to show you relevant advertising or measure its effectiveness. You can withdraw your consent at any time through your cookie settings.
We use cookies and similar technologies for essential Website functions (such as your basket and checkout) and, with your consent, for preferences, analytics and advertising. Our Cookie Policy explains the cookies we use, why, and how to manage your choices. You can change your cookie settings at any time using the cookie settings option on the Website or through your browser.
Under UK data protection law you have the following rights:
Email info@balantique.com with the subject “Data Protection Request” and tell us which right you want to use. To protect your data, we may ask for proof of identity before acting on a request. You may also use an authorised representative; we will ask for proof of their authority.
We will respond within one month. We may extend this by up to two further months if your request is complex or you have made several requests, and we will tell you if so. We do not normally charge a fee, but we may charge a reasonable fee or refuse a request that is clearly unfounded or excessive, and we will explain why.
Our Website is intended for adults. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has given us personal data, please contact us and we will delete it promptly.
The Website may contain links to third-party websites and services, such as our Instagram page, payment pages or order-tracking pages. We do not control these and are not responsible for their privacy practices or content. We encourage you to read their privacy policies before sharing your data.
Please make sure the personal data you give us is accurate and up to date, and tell us if it changes. Do not give us another person’s personal data unless you have the right to do so.
If you have a concern about how we handle your data, please contact us first at info@balantique.com so we can try to put it right. You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
If you are located in the EU or EEA, you may also complain to your local data protection authority or to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
We may update this policy from time to time to reflect changes in our practices, technology or the law. The latest version is always available on the Website, showing the “Last updated” date at the top. If we make significant changes, we will take reasonable steps to tell you, for example by notice on the Website or by email.
For any question about this Privacy Policy or how we use your personal data, contact us at info@balantique.com or +31 6 11282267 during customer service hours. We aim to respond within 2 business days.
Company Information:
Store Name: Balantique
Registered Business Name: Baddest
Business Registration Number (KVK): 56991762
Business Address: Leiwater 86, 2715 BD Zoetermeer, Netherlands
(This is our registered business address and our returns address. It is not a visitor address.)
Returns address: Balantique Returns, Leiwater 86, 2715 BD Zoetermeer, Netherlands
Email: info@balantique.com
Phone: +31 6 11282267
Customer Service: (UK Time)
Monday - Friday: 9:00 AM – 6:00 PM
We aim to respond to all enquiries within 2 business days.
